About ChefsFeed




Last Updated: May 8, 2019

This privacy policy (this "Policy") describes the collection of personal information by Credible, Inc., a California corporation ("Credible ," "we ," or "us") from users of our website at www.chefsfeed.com (the "Website") our ChefsFeed mobile application (“Mobile App”), as well as all software and other services provided by us via the Website, the Mobile App or third party distributors (collectively, together with the Website and Mobile App, our "Service "). This Policy also describes our use and disclosure of that information. By using our Service, you consent to the collection, use, and disclosure of personal information in accordance with this Policy. If you are using the Service on behalf of your employer, you represent that you are authorized to accept this Policy on your employer’s behalf. This Policy is incorporated into and subject to the provisions of the Credible Terms of Use.

Welcome to Feasters and Cooks from Feastly! Feastly is now part of ChefsFeed. The information about you held by Feastly is now held by ChefsFeed. By using our Service, your information will be subject to this Policy rather than the Feastly Privacy Policy.

  1. Personal Information

    "Personal Information" as used in this Policy, is information that specifically identifies an individual end user of the Service, such as an individual's name, address, telephone number, or e-mail address, social media handles, and credit card and billing information. We may be required to collect social security numbers from Hosts in order to comply with tax laws. Personal Information also includes information about an individual’s activities, such as information about his or her activity on our Service, and demographic information, such as date of birth, gender, geographic area, and preferences, when any of this information is linked to Personal Information that identifies that individual.

    Personal Information does not include "aggregate" or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes including, but not limited to, industry analysis, improvement of our Services or to market our Services to customers.

  2. Collection of Information

    Collection of Voluntarily-Provided Information

    We collect Personal Information that our users provide to us in a variety of ways on our Service, including:

    • E-mail Newsletters. We may offer e-mail newsletters with announcements and information about Credible from time to time on our Service. If you sign up to receive a newsletter from us, we collect your e-mail address.
    • Downloads, User Accounts and Profiles. Our Service or third parties may give you the ability to download Credible software, register for a Credible account or to create and update a user profile on the Service. If we offer such functionality on the Service, we will collect the Personal Information that you provide to us in the course of using that functionality. This information may include, for example, your name, contact information, and system information, as well as information about your interests, preferences and future needs. We may indicate that some personal information is required for you to download our software, register for the account or to create the profile, while some is optional. To the extent that your user profile is public, we will share your Personal Information in your user profile with others in your organization.
    • Social Media Integrated Services. You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each an "Integrated Service"), such as through the use of your Facebook credentials through Facebook Connect or through Google. By doing this, you authorize us to access and store the credentials you provide, your name, email address(es), date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. If there is information about your "friends" or people with whom you are associated in your Integrated Service, we may obtain information about those people (depending on the privacy settings such people have with the applicable Integrated Service). You should check your Facebook, Google or other Integrated Service privacy settings to understand and change the information sent to us through Facebook Connect or other Integrated Service. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.
    • Experiences. When you choose to post or book an Experience, we will ask you for your contact information and other Personal Information.
    • Interactive Features and Public Areas. Our Service may contain interactive functionality that allows you to engage with other users on the Service, post comments to forums, to upload photographs and other content (the "User Content"), participate in surveys, and otherwise to interact with the Service and with other users. If you use any interactive functionality on our Service that requests or permits you to provide us with personal information (including, for example, any services that allow you to post User Content on any of our Service), we collect the Personal Information that you provide to us in the course of using these interactive features. You should be aware that any information you provide in chat sessions, message boards, email exchanges, newsgroups or similarly non-private areas of the Service may be read, collected, and used by others who access these areas, and this information is not Personal Information for the purposes of this Policy. To request removal of your Personal Information from these areas, please contact us. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
    • Correspondence. If you contact us by e-mail, using a contact form on the Service, or by mail, fax, or other means, we collect the Personal Information contained within, and associated with, your correspondence. We use this Personal Information to respond to your correspondence. We may also use your correspondence to improve the Service.
    • Promotions. We or our advertisers and other business partners may conduct or sponsor special contests, sweepstakes, and other promotions that users may enter or otherwise participate in on our Service. Certain of these promotions may be co-branded with one of our advertisers or other business partners. In these instances, the collection of your Personal Information may occur directly by the third-party partner on its website or other online service and may be shared with us. The promotion will state the privacy policy or policies governing the collection of such personal information.

    Passive Information Collection

    When you visit our Service, some information is collected automatically. For example, when you access our Service, we automatically collect certain information, which may include your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Service (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the Web site that you visited immediately prior to accessing any Web-based Service, the actions you take on our Service, and the content, features, and activities that you access and participate in on our Service. We also may collect information regarding your interaction with e-mail messages, such as whether you opened, clicked on, or forwarded a message.

    We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as "Web beacons"). We use passively-collected information to administer, operate, and improve the Website and our other services and systems, to improve the effectiveness of advertising on our Service, and to provide advertisements and other content that is tailored to you. If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any information gathered through passive means as Personal Information, we treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form.

    A “cookie” is a small data file that is transferred to your computer or device for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Website and Mobile App. Second, we utilize session ID cookies to enable certain features of the Website and Mobile App, to better understand how you interact with our Service and to monitor aggregate usage by users and web traffic routing on the Website and Mobile App. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Website and Mobile App and then close your browser or application. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Website and Mobile App or all functionality of the Service.

    Also, please be aware that third parties, such as companies displaying advertisements on the Service, or sites or services provided by third parties ("Third-Party Sites") that may be linked to or from the Service, may set cookies on your hard drive or use other means of passively collecting information about your use of their services, Third-Party Sites or content. We do not have access to, or control over, these third-party means of passive data collection.

    Information from Other Sources

    We may receive information about you, including Personal Information, from third parties (e.g., opt-in lists where you have requested information about Credible or the Service while visiting a Third-Party Site). We may combine this information with other Personal Information we maintain about you. If we do so, this Policy governs any combined information that we maintain in personally identifiable format.

  3. Use of Personal Information

    We use Personal Information to provide the services and information that you request. We also use your Personal Information to enhance, improve, operate, analyze and maintain our Service and other systems (e.g., to troubleshoot problems); to prevent fraudulent use of our Service and other systems; to prevent or take action against activities that are, or may be, in violation of our Terms of Use or applicable law; to tailor advertisements, content, and other aspects of your experience on and in connection with the Service; to maintain a record of our dealings with you; for other administrative purposes (e.g., contacting you regarding administrative information or notices); to resolve disputes and enforce our agreements with you; and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and pursuant to your consent.

    We may also use Personal Information you provide to contact you regarding products, services, and offers, both from ourselves and from third parties, that we believe you may find of interest. We allow you to opt-out from receiving marketing communications from us as described in the "Choice" section below.

  4. Disclosure of Personal Information

    Except as described in this Policy, we will not disclose your Personal Information that we collect on the Service to third parties without your consent. We may disclose your Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:

    Payment Processors

    We currently use Stripe to process payments for us. Your payment information is retained by Stripe. We store a small amount of data needed to match your user account in our database to an account in Stripe, but do not store your credit or banking information. We may change or add other payment processors in the future and your information could be shared or transferred between processors.

    Service Providers

    We may disclose Personal Information to third-party service providers (e.g., value-added resellers, data storage and processing facility vendors, web analytics, and fraud detection services) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information.

    Public Areas

    Some features on our Service may allow you to upload, post, or otherwise transmit User Content to public areas of the Service, such as content that you post in a public profile on the Service. Experiences posted by Hosts, and ratings and reviews of Experts and Hosts and users of the Service, are also visible to any user. Please be aware that any Personal Information that you include within your public profile or any other User Content will be made available to other users of the Service. You include Personal Information in User Content at your sole risk. We may allow you to select privacy options that limit access to some types of Personal Information in User Content, but no security measures are impenetrable or perfect. Additionally, even after information posted on the Website is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Service. We cannot warrant or guarantee that any Personal Information that you provide on and in connection with the Service will not be accessed, viewed, or used by unauthorized persons.


    If you post an Experience, we will publish that Experience publicly via the Website and Mobile App unless it is a private event with a restricted guest list. We may also display the geographical location of your Experience in the form of a map so that potential attendees can see the general area and neighborhood of your Experience, but the actual street address will not be disclosed until you enter into a confirmed transaction with a Guest.

    If you request to make a booking through the Service, we will share the following information about you with the applicable Host: (i) your first and last name, (ii) a link to your ChefsFeed Account profile page, (iii) the names of any members of an Integrated Service with whom you are "friends" or associated on the Integrated Service if such individuals are also "friends" or associated with the Host on such Integrated Service, and (iv) an indication that the name that you provided to us when you registered with us matches the name that you provided to the Integrated Services to which you have linked your ChefsFeed Account. In the future, rather than providing the Host with a link to your ChefsFeed Account profile page, we plan to pass relevant information about you directly to the Host, including any dietary restrictions you’ve noted and whether you’ve been to any of the Host’s previous events. All of this information will enable the Host to decide whether to confirm or reject your booking. When a Host confirms a booking we will provide you the location of the Experience. All communication between the Host and the guest will be coordinated through the Service. In no event is your billing information shared with a Host.

    Business Transfers

    Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.

    To Protect Our Interests

    We also disclose Personal Information if we believe that doing so is legally required, or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Service and other users of the Service.

    Host Guarantee Program

    We may disclose any information about you to government or law enforcement officials and to our insurance services providers as we believe necessary or appropriate to administer our Host Guarantee program.

    Event and Conference Sponsors

    We may share your Personal Information with third parties that sponsor Credible events or conferences that you attend. Otherwise, Credible does not offer or allow the sale of any of your Personal Information to third parties.

  5. Referral Program

    If you choose to use our referral service to refer our Service to a friend, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit our Website or download the Mobile App. We store this information for the sole purpose of sending this one-time email. Your friend may contact us at support@chefsfeed.com to request that we remove this information from our database.

  6. Choice

    If you receive commercial e-mail from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time (e.g., by postal mail) by sending your request to us by e-mail at support@chefsfeed.com

    Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Service.

    We not track users across websites or applications operated by third parties and therefore do not use or respond to "do not track" signals in your web browser.

    We may participate in behavioral-based advertising. This means that a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of our Site so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our Website, or on other websites. If you would like to opt-out from having the behavioral-based advertising companies with whom we have a relationship use your information for advertising purposes you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance. You can also disable Google specific cookies that track prior visits for follow-up advertising by opting out at www.google.com/privacy_ads.html.

  7. Access

    You may access and update many categories of Personal Information that you provide to us in your user account and profiles by logging in to your account and accessing your account settings. If you wish to access, amend or delete any other Personal Information we hold about you, you may contact us at support@chefsfeed.com or by the other methods described under "Contacting Us" below.

    If you request that we delete your account on any of our Service (via a user settings page, by e-mail, or otherwise), we will do so within a reasonable period of time, but we may need to retain some of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so. Please note that any reviews you have posted via the Service will remain publicly viewable.

  8. Links

    The Service may contain links to other Web sites, products, or services that we do not own or operate. For example, the Service may contain links to Third-Party Sites such as social networking services. If you choose to visit or use any Third-Party Sites or products or services available on or through such Third-Party Sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Sites or any products or services available on or through such Third-Party Sites. We are not responsible for the privacy practices of these Third-Party Sites or any products or services on or through them. Additionally, please be aware that the Service may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any Web site or service you visit other than the Service before providing any Personal Information on them.

  9. Children

    Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Service is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If we learn that we have collected Personal Information from a child under the age of 13 on our Service, we will delete that information as quickly as possible. If you believe that we may have collected any such Personal Information on our Service, please notify us at support@chefsfeed.com.

  10. International Visitors

    Our servers and data centers are located in the United States. If you choose to use the Service from outside the U.S., then you should know that you are transferring your Personal Information outside of your region and into the U.S. for storage and processing. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.

  11. Security

    We use reasonable security measures that are designed to protect personal information from accidental loss, disclosure, misuse, and destruction. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk. Always select a password that is unlikely to be available or discovered by others, and never disclose your password to any third parties. You are responsible for all Personal Information submitted through your account or user profile and all actions taken through your account and user profile. Therefore, if your password has been compromised for any reason, you should immediately change your password.

  12. Your California Privacy Rights

    If you are a California resident, the California “Shine the Light” law (California Civil Code Section 1798.83) permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. You may make this request once per calendar year. To make such a request, please send an email to support@chefsfeed.com or write us:

    Credible, Inc.
    32 Page Street
    San Francisco, CA 94102
  13. Updates to this Policy

    We may occasionally update this Policy. When we do, we will also revise the "last updated" date at the beginning of the Policy. Your continued use of our Service after such changes will be subject to the then-current policy. If we change this Policy in a manner that is materially less restrictive of our use or disclosure of your Personal Information, we will use reasonable efforts to notify you of the change and to obtain your consent prior to applying the change to any Personal Information that we collected from you prior to the date the change becomes effective. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose Personal Information.

  14. Contacting Us

    If you have any questions or comments about this Policy, please contact at support@chefsfeed.com or by mail to:

    Credible, Inc.
    32 Page Street
    San Francisco, CA 94102